Error
Code / Error Message
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Reasons
for the error
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Possible
Solutions
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|
Activate
Online - Softlock Users (Online Activation and Updation)
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Error
Message:
Could not connect to
Internet
Error Codes:
012152500 /
012152600 /
022152500 /
022152600 /
092152500 /
092152600
For users of Tally 9
Rel 1.20 onwards:
0012152500 /
0012152600 /
0022152500 /
0022152600 /
0112152500 /
0112152600
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Unable to establish connection
with Tally database server
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Faulty Network Connection
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Faulty Internet settings (Proxy
or Firewall)
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Old version of Internet Explorer
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XML Parse Problem (in case of
Error Code
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022152600 /
0022152600 /
012152600 /
0012152600 /
092152600 /
0112152600 )
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•
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Solve connectivity problem and
try again
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•
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Check Proxy and firewall
settings as per Multi User Installation checklist
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•
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Install IE ver 6.0 or above
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•
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Contact Tally Support (in case
of Error code 012152600 / 0012152600 / 092152600 / 0112152600)
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Error
Code:
012110000 /
022110000 /
092110000
For users of Tally 9
Rel 1. 20 onwards:
0012110000 /
0022110000 /
0112110000
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•
|
Error while trying to lock
license file for write
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•
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License file read-only
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•
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Tally folder does not have write
permission
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•
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License file being accessed by
another process (another Tally) License file has security permissions set
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•
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Check the Read Only properties
of the file and ensure the Read Only attribute is unchecked
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If you have more than one
instance of Tally, you need to close one of the instances and ensure that
only one instance is executed.
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Error
Codes:
012125200 /
022122700
For users of Tally 9
Rel 1. 20 onwards:
0012125200 /
0022122700
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|
•
|
Error while reading license file
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•
|
License file has security
permissions set
|
•
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License file has been corrupted
|
|
|
•
|
Check the Read Only properties
of the file and ensure the Read Only attribute is unchecked
|
•
|
If you have more than one
instance of Tally, you need to close one of the instances and ensure that
only one instance is executed
|
•
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Ensure that the user has permission
to 'write' to Tally folder
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Error
Message:
Invalid License
Error Codes:
012170000
For users of Tally 9
Rel 1.21 onwards:
0012170000
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License running on one system,
trying to update it on the other
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•
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License expired
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Trying to activate license on
wrong version of Tally
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•
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Ensure that the system date is
correct
|
•
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Surrender the license on the
first computer and activate Tally license on a different computer
|
•
|
Activate the right version of
Tally
|
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Error
Messages:
License is already activated, please surrender it and try again.
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•
|
The customer is trying to
activate/update the License which is already running on the other system
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Surrender the license on the
first computer and activate Tally license on a different (second) computer.
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Error
Message:
Could not update license.
Error Code:
022510000
For users of Tally 9
Rel 1.21 onwards:
0022510000
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System problem
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Fraudulent or Erroneous reuse of
license and request / response file.
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•
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Unable to write to Tally Folder.
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Ensure that the user has
permission to 'write' to Tally folder.
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If there is more than one
instance of Tally, close one of the instances and ensure that only one
instance is executed.
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|
Activate
latest version of Tally first and try again
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In
case of co-existence (7.2 & 8.1 with 9):
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•
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Customer is trying to activate
Tally 7.2/8.1, while Tally 9 is inactive
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•
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Tally 9 in surrendered state
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•
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Customer cannot send activation
request for Tally 7.2/8.1 without Tally 9 being activated first.
|
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|
•
|
Suggest the customer to activate
Tally 9 and then try to activate Tally 7.2/8.1
|
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|
Activate/Update
latest version of Tally first and try again
|
|
In
case of co-existence (7.2 & 8.1 with 9):
|
|
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•
|
Customer is trying to activate
Tally 7.2/8.1, while Tally 9 is inactive
|
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•
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Tally 9 in surrendered state
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•
|
Customer cannot send activation
request for Tally 7.2/8.1 without Tally 9 being activated first.
|
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•
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Suggest the customer to activate
Tally 9 and then try to activate Tally 7.2/8.1
|
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This
version has been discontinued. Please contact the nearest vendor for latest
version of Tally.
|
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•
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Customer trying to upgrade from
the discontinued version of Tally
|
|
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Upgrade not allowed
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•
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Upgrade to latest version of
Tally
|
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|
Invalid
version. Please try again with latest version of Tally
|
|
Tally
9 users:
|
|
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•
|
After activating Tally 9, the
new customer is trying to activate older versions of Tally
|
|
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•
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Inform the new Tally 8.1/9
customer that he is not eligible for co-existence facility.
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Other
Error Messages - Softlock Activation / Updation - Tally 9 Users
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|
Version
Mismatch, please try again with latest version of Tally
|
|
•
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Tally 9 customer is trying to
activate / update /surrender from 7.2 / 6.3 version
|
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Cannot activate/update/
surrender from lower version, try the above with latest release of 7.2
|
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Release
Mismatch, please try again with latest version of Tally
|
|
•
|
Sending a request from lower
release
|
|
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•
|
Activate/update/
surrender from same or higher release
|
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Please
enter correct activation key
|
|
•
|
Activation key mismatch
|
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•
|
Enter the correct activation key
|
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Invalid
Serial Number, enter the Current / latest Version Serial Number
|
|
•
|
Customer is entering the serial
no. of older version
|
|
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•
|
Enter the current/latest version
serial number
|
|
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